Privacy Policy

Last updated: April 2026

This Privacy Policy explains how 3D Print Machine ("we," "us," or "our") collects, uses, and protects your personal information when you use our website or services.

1. What We Collect

We may collect the following types of information when you request a quote, place an order, or contact us:

• Name, email address, and phone number
• Shipping and billing address
• 3D files and design files uploaded for quotes or orders
• Payment information (processed securely by a third-party payment processor — we do not store card details)
• Communications you send us (quotes, support requests, etc.)

2. How We Use It

We use your information to:

• Fulfill and ship your orders
• Send quotes, invoices, and order confirmations
• Provide shipping and delivery notifications
• Respond to your questions and support requests
• Improve our products and services

We do not use your information for advertising targeting or sell it to third parties.

3. Third-Party Sharing

We share information only as necessary to fulfill your order:

• Shipping carriers (UPS, USPS, FedEx) — to deliver your order
• Payment processors (Stripe) — to process payments securely

We do not sell, rent, or trade your personal data to any third parties for marketing or other purposes.

4. File Uploads

Any 3D files, images, or design files you upload are used solely to fulfill your order or provide a quote. Files are stored securely and deleted within 90 days of order completion unless you specifically request longer retention for reorders.

5. Cookies

Our website uses basic analytics cookies to understand how visitors use the site (pages viewed, traffic sources, etc.). We do not use advertising tracking cookies or sell data to ad networks. You can disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)

To exercise any of these rights, please contact us at the email address below.

7. Contact

For privacy-related questions or requests, contact us at: [email protected]

8. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last updated" date at the top of this page will reflect the change. Continued use of our website or services after any update constitutes your acceptance of the revised policy.